DATA SECURITY IN A CALL CENTER CALL CENTER CALL CENTER
Data Security in BPO call centers involves putting up strict measures that safeguard against any unauthorized access or breach into systems holding your clients' confidential info during their interactions with your employees.
WHAT IS CALL CENTER?
A BPO call center or simply a call center refers to a centralized office typically utilized for handling a high volume of phone-based inquiries. Specifically, an inbound call center is set up by a company to manage incoming queries related to product or service support and provide information sought by customers.A call center is a centralized department responsible for handling both inbound and outbound calls from existing and prospective customers. These centers are either situated within a company or outsourced to specialized third-party firms. Primarily, call centers manage consumer inquiries related to purchased goods and services such as banking, ticket booking, and more.
Years of service
WHAT IS DATA SECURITY?
Data security involves safeguarding digital information from being accessed, modified, or stolen without authorization throughout its lifecycle. The term data security encompasses various measures that prevent illegal access and usage of data which could otherwise result in the deletion, corruption, or exposure of sensitive information. An example of data security would be using encryption to prevent hackers from using your data if it's breached. Key pieces of information that are commonly stored by businesses, be that employee records, customer details, loyalty schemes, transactions, or data collection, need to be protected.
This is to prevent that data from being misused by third parties for fraud, such as phishing scams and identity theft. Effective data security takes into account the sensitivity of various datasets and corresponding regulatory compliance requirements. Like other cybersecurity postures perimeter and file security to name a few data security isn’t the end-all-be-all for keeping hackers at bay. Rather, data security is one of many critical methods for evaluating threats and reducing the risk associated with data storage and handling.
BPO companies value data and cybersecurity by following strict security measures in their daily operation. They keep employment in-house to monitor and ensure the security of their data. Most service providers, meanwhile, invest in high-quality infrastructures and backups in case of an electric outage and data breach.
IMPORTANCE OF DATA SECURITY IN A CALL CENTER
In the current business landscape, digital technology has become an essential feature of all operations. Although it simplifies the processing, storage, and retrieval of data, it also poses risks.
When digital data is stored within unsecured databases, it becomes susceptible to cyber-attacks, unauthorized access as well as data theft among other vulnerabilities. When contracting a business process outsourcing company to handle your company's data-related processes and operations, you are essentially providing them with third-party access to your sensitive information.
Despite common beliefs, partnering with a business process outsourcing (BPO) company can enhance your organization's data security. Reputable and transparent BPO firms prioritize data security over anything else. Additionally, these companies have access to the latest systems, software, and programs that have been approved for privacy and safety purposes. The ability of BPO companies to offer secure data handling is attributed to their operational values. When you work with a trustworthy and ethical BPO service provider, you can rest assured that your valuable data will be treated professionally while being protected securely.
Overall, the art of business process outsourcing is designed to streamline processes, perfect operations, and increase business efficiency at a low cost. The end goal of increasing efficiency and accuracy is central to just about every BPO company.
Without data security, a BPO company simply cannot call itself efficient or effective. If your valuable data is breached, lost, mishandled, stolen, or destroyed, a BPO company is not fulfilling any of its duties. Therefore, how BPO companies handle data security says a lot about the work that they do. A BPO company cannot be successful or efficient if your vital information is compromised, lost, mishandled, stolen, or destroyed. A BPO provider must keep your information secure at all times.
HOW TO ENSURE DATA SECURITY IN A CALL CENTER?
The versatility of BPO companies is making businesses of small size to big ones leverage the benefits of business process outsourcing services and help them generate bigger revenues. BPO services are strengthening the market growth of various industries including the manufacturing sector, healthcare, financial services, banking, and many others.
Also, when it comes to data security, almost all major and reputed BPO companies offer security features and services to ensure your data stay intact and safe. If you are still wondering whether to outsource your business process to call center business, here we are listing how BPO companies maintain Data Security:
SECURE COMMUNICATIONS AND NETWORK
It’s critical for BPOs to secure their communication lines and corporate network as they can be weak points leading to significant data breaches. Offshore BPO companies operate in different time zones, and the need for constant communication channels between parties is essential. Unfortunately, cyber attackers can exploit these channels during high-volume moments to gain access to confidential information. Without efficient data encryption solutions, this vulnerability can pose a considerable threat to BPOs.
DATA COMPLIANCE
Data security is an ever-present concern in the BPO industry. Such concerns are embodied by security and privacy regulations like PCI, HIPAA, GLBA, SOX, and others. As a result, organizations are mandated to enforce strict data security regulations on their outsourcing partners.
Data control policies as well as a strong track record ensure that BPO firms educate their clients about best practices. Regular communication, such as via e-mail updates, about the data handling they adhere to, is a good way to ensure clients are aware of the rules they follow.
CONDUCT REGULAR PENETRATION TESTS
The best way to guard against hackers is to think and act like one. Conducting a penetration test, more commonly known as a pen test, is a good idea. A pen test is a simulated attack on a system or network, and this technique is usually done by IT security professionals. Thus, it will allow you to spot vulnerabilities in your network security. Make sure to do this regularly so you can keep your network or system updated and resilient against all forms of hacking.
IMPROVE INTERNAL SECURITY
Data hackers are a big threat to every business, but your own employees may be the biggest threat to information security. And because your staff has wide access to company-owned documents, the risks they pose are harder to detect and manage.
Be extra careful when hiring employees. If possible, conduct background checks and rigorously screen applicants. Once hired, make it a point to communicate your IT security protocols to them and educate them about them.
INSTALL STRONG PERIMETER SECURITY AND PROTECTIVE SOFTWARE
Data hackers are a big threat to every business, but your own employees may be the biggest threat to information security. And because your staff has wide access to company-owned documents, the risks they pose are harder to detect and manage.
Be extra careful when hiring employees. If possible, conduct background checks and rigorously screen applicants. Once hired, make it a point to communicate your IT security protocols to them and educate them about them.